In-Home Services Manager at Dan's Pet Care
Responsive recruiter
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
Dan's Pet Care is the #1 pet care service provider to the North Shore of Long Island, and was named 2021’s Pet Sitter of the Year. With more than 3,500 clients served since our launch in 2009, we have made it our mission to provide our clients with the highest quality of pet care services while implementing cutting-edge technology to improve the customer experience by verifying all visits with the use of GPS technology.
We create custom plans for each individual client that are implemented by a dedicated team of pet care specialists who have undergone thorough background checks, intensive training and are all fully bonded and insured.
THE ROLE
We are currently seeking an In-Home Services Manager to oversee the daily scheduling, operational efficiency, and staff coordination for our in-home pet care services. This role is critical to ensuring smooth operations, enhancing client retention, and optimizing resources while maintaining excellent customer service standards. The ideal candidate will have experience in logistics, scheduling, customer service, and staff oversight.
To qualify, you must:
- Have at least 3 years management experience (you will oversee and manage the pet care team)
- LOVE animals, especially our biggest type of clients, DOGS! Feel comfortable walking both BIG and small dogs from time to time
- Desire to grow within the company
- Help to work with the management team to achieve company goals on a quarterly basis
- Be willing to commute to all towns in our territory of services using your own, reliable car.
- Have an open and flexible schedule including evenings and holidays
- Own a smartphone (iPhone or Android)
Proven success demonstrating the following skills:
- Reliability
- Accountability
- Problem-solving
- Written and verbal communications
- Detail orientation
- Keen organizational skills
- Schedule Management
What We're Looking For:
- Leadership: Proven ability to guide, manage and motivate a team, ensuring efficiency and harmony.
- Experience: Minimum 3-5 years in logistics, scheduling, or operations management.
- Customer Service: Strong background in client relations and service excellence.
- Problem-Solving Skills: Ability to think quickly and resolve operational conflicts with a calm and efficient approach.
- Tech-Savvy: Proficiency in scheduling software and billing systems.
- Communication Skills: Excellent verbal and written communication skills.
- Attention to Detail: Strong organizational and time-management abilities.
- Pet Care: Previous professional pet care experience is strongly preferred.
- Logistics & Scheduling Experience a plus!
*E.O.E.
We’re in the peace of mind business.
We’re in the peace of mind business.
People Love Us!
- 250+ 5 Star Reviews
- A+ Rating from the BBB
- 4.8 Stars on Glassdoor
- Best of Long Island 2023
- Best of North Shore 2022
- Pet Sitter of the Year Winner
- 230k subscribers on YouTube
- 55k Followers on Instagram
As Seen In
- BuzzFeed
- ABC
- CNN
- The New York Times
- The Dodo
- Huffington Post
Check out our Career Page to see how you can grow with us! danspetcare.com/jobs
Our Core Values:
Love of Animals
Our passion and dedication to animals bonds us together and drives us to go above and beyond to put a smile on everyone’s face. We lead with kindness and compassion to make sure all animals know how much we love them.
Peace of Mind
Extraordinary communication and transparency builds the trust that our employees and pet parents deserve every day. We consistently deliver safe and reliable service that puts everyone at ease.
Bring Our Best
With unwavering respect and inclusion we become one team. Our positivity connects us so we can support each other through rough patches and big wins.
Raise the Bar
Our services are best in class and yet we strive to be even better every day. Through team development and innovation we will grow the Company, enhance the communities we serve, and set new standards for the industry.
Compensation: $65,000.00 - $70,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Dan's Pet Care
Dan's Pet Care is Long Island's largest professional pet care company, serving 5,000+ client families across 80 towns in Nassau and Suffolk Counties. Founded in 2009, we've grown from a solo dog walking operation into a team of 90+ W-2 employees delivering dog walking, pet sitting, daycare, and cage-free boarding at Long Island's only 24/7 staffed cage-free facility in Glen Cove.
We've earned 14+ industry awards including PSI's 2021 Pet Sitter of the Year, multiple Best of Long Island honors, and an NYS Senate Empire Award. Apple even featured us as a Small Business Success Story.
What makes us different? We do things the right way. Every team member is a W-2 employee with real benefits — not a 1099 contractor left to figure it out alone. We invest in training, provide the tools and support you need, and build careers, not gigs.
Our core values drive everything we do: Love of Animals. Raise the Bar. Bring Your Best. Peace of Mind. If those resonate with you, you'll fit right in.
Whether you're joining our field team or our boarding facility, you're walking into a company that's been raising the standard for professional pet care on Long Island for over 16 years — and we're still growing.
Company Website: danspetcare.com
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