Join the Pack at Dan’s Pet Care
Position Overview: Step into the bustling heart of our amazing pet care facility. At the front desk of Dan's Pet Care, you're not just a receptionist – you're the linchpin of our daily operations. Join a dedicated team, dedicated to offering unparalleled care and services to pets and their families. We are on the hunt for a multi-talented, organized individual with a passion for customer service and pets.
Key Responsibilities:
General Duties:
- Be the welcoming face and voice of our facility: manage phones, address inquiries, and ensure a warm, welcoming environment.
- Undertake regular laundry checks, assuring cleanliness and prompt availability of essential items.
Client Services:
- Diligently verify the completion of add-ons and special requests, ensuring top-tier services to our clients.
- Craft and dispatch detailed report cards, offering insights into the pet's stay and services availed.
Outtake Procedures:
- Streamline the client checkout experience, ensuring a smooth process and lasting positive impressions.
- Compile comprehensive visit reports documenting the nuances of each dog's stay or activities.
- Act as a reliable backup for the outtake procedure, stepping in when necessary.
Administrative Duties:
- Ensure prompt and accurate closure of daily invoices.
- Dispatch essential confirmations to our clients, ensuring clarity and transparency.
- Send out detailed visit reports to respective clients, painting a vivid picture of their pet's stay.
Breaks:
- Display adaptability by covering for "Player 3" or another designated colleague during their breaks when called upon.
What We're Looking For:
- Dexterity: Manage multiple tasks and demands with grace and efficiency.
- Communication Skills: Stellar verbal and written communication skills to ensure positive interactions.
- Experience: Prior front desk or client service experience is an advantage.
- Team Player: The ability to work collaboratively with diverse teams.
Why Join Dan's Pet Care:
- Cutting-Edge Facility: Operate at the forefront of a state-of-the-art pet care environment.
- Inclusive Team: Be part of a close-knit team passionate about pet care excellence.
- Growth Opportunities: Benefit from opportunities to grow and learn in a dynamic workspace.
- Rewarding Experience: Relish the joy of brightening a pet owner's day with top-notch service.
* Incomplete applications that have not responded to all screening questions will not be considered for review by our team.
Equal Opportunity Employer
Who You Are
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Dog Lover Extraordinaire: Your passion for animals shines through in everything you do.
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Experience Preferred, Not Required: Previous experience in dog handling, pet care, or related fields is a plus, but not necessary. A willingness to learn is essential.
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Strong Communicator: You can effectively share information with pet parents, teammates, and management.
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Team Player: Collaboration is second nature to you, and you thrive in a fast-paced environment.
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Eager to Learn: You’re excited to expand your knowledge of dog behavior, training, and health.
What We Offer
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Competitive Pay & Benefits: Rewarding you for the vital work you do.
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Career Growth: Opportunities to advance in the rapidly expanding pet care industry.
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Professional Development: Access to training programs, certifications, and workshops.
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An Inspiring Workplace: Work in a clean, well-equipped, and welcoming facility where every detail is designed with care in mind.
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Unmatched Job Satisfaction: Few roles are as fulfilling as bringing joy and safety to the lives of dogs and their families.
Join Our Mission to Raise the Bar in Pet Care
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Dan's Pet Care is Long Island's largest professional pet care company, serving 5,000+ client families across 80 towns in Nassau and Suffolk Counties. Founded in 2009, we've grown from a solo dog walking operation into a team of 90+ W-2 employees delivering dog walking, pet sitting, daycare, and cage-free boarding at Long Island's only 24/7 staffed cage-free facility in Glen Cove.
We've earned 14+ industry awards including PSI's 2021 Pet Sitter of the Year, multiple Best of Long Island honors, and an NYS Senate Empire Award. Apple even featured us as a Small Business Success Story.
What makes us different? We do things the right way. Every team member is a W-2 employee with real benefits — not a 1099 contractor left to figure it out alone. We invest in training, provide the tools and support you need, and build careers, not gigs.
Our core values drive everything we do: Love of Animals. Raise the Bar. Bring Your Best. Peace of Mind. If those resonate with you, you'll fit right in.
Whether you're joining our field team or our boarding facility, you're walking into a company that's been raising the standard for professional pet care on Long Island for over 16 years — and we're still growing.
